Returns & Refunds.

Our 30-day guarantee

If you are unhappy with a Four Butter product, contact us within 30 days after delivery at [email protected]. Include your order number, the item, and what went wrong. We will offer a refund to the original payment method or, if you prefer, a replacement where available. The guarantee covers one request per item purchased directly from our website. It does not limit rights you have under applicable law.

You may try the product to see whether it works for you. For hygiene reasons, we do not ask you to mail back an opened or used deodorant. We may ask for a photo or other order details to help resolve a damaged or incorrect delivery.

Unopened returns and incorrect items

For an unopened, unused item, email us within 30 days after delivery to start a return. Please wait for return instructions before mailing anything. Items should be in their original packaging. For a change-of-mind return, you pay return shipping; the original shipping charge is not refundable unless required by law. If we shipped the wrong item or it arrived damaged or defective, we will cover reasonable return shipping if a return is needed, or offer a replacement or refund.

How refunds work

After we approve a guarantee request or receive and inspect an eligible unopened return, we will issue the refund to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If an item is unavailable or an order is canceled before shipment, we will refund any charge for that item. If you have not seen an approved refund after 10 business days, contact us so we can check its status.

Canceling an order

Email us as soon as possible if you need to cancel. We can cancel and refund an order before it ships. Once it ships, use the return or guarantee process above. We do not currently offer subscription orders, so there are no recurring charges to cancel.

Shipping and delivery

Shipping options, destinations, charges, and any taxes are shown at checkout before payment. Where offered, standard shipping is free on orders over $50 before taxes and shipping. We aim to prepare in-stock orders within two business days; carrier transit times shown at checkout are estimates. We will contact you if an order cannot ship within the stated time. You may agree to a revised date or cancel for a full refund of unshipped items, as applicable law requires.

If tracking says delivered but you have not received your order, or the package arrives damaged, contact us promptly with your order number so we can investigate.

Purchases from other sellers

This policy applies to orders placed directly through fourbutter.com. If you bought Four Butter from another seller, contact that seller about its return process. Your statutory rights remain unaffected.